Job Description
Join FlexiWork Solutions and transform your free time into extra income! We're seeking energetic part-time Customer Service Specialists in Jacksonville, IL to deliver exceptional support while earning competitive hourly pay. Perfect for students, parents, or anyone seeking flexible hours with no nights or weekends required. Enjoy a welcoming team environment, paid training, and opportunities for advancement—all while making a meaningful impact in your community.
Why FlexiWork Solutions? We prioritize work-life balance with consistent 20-25 hour weekly schedules, employee discounts, and a performance-based bonus structure. Apply today and start earning extra cash on your terms!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Resolve customer issues with first-contact resolution efficiency
- Update and maintain accurate customer records in our database
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing product knowledge training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students welcome
- 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Basic computer proficiency with Microsoft Office Suite
- Reliable internet connection for remote work options
- Availability for 4-5 hour shifts on weekdays
- Positive attitude and customer-first mindset