Job Description
Join TechHub Solutions as a Part-Time Customer Service Specialist in vibrant Austin, Texas! We're seeking a tech-savvy individual to deliver exceptional support while enjoying flexible hours. Perfect for students, professionals, or anyone seeking work-life balance. Our modern downtown office offers collaborative spaces and cutting-edge tools. Experience startup culture with competitive pay and growth opportunities. Apply today to become part of Austin's thriving tech community!
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95% satisfaction rate
- Troubleshoot technical issues for SaaS products using diagnostic tools
- Document cases in CRM system with precision and efficiency
- Collaborate with technical team to resolve complex escalations
- Contribute to process improvements through weekly team feedback sessions
- Maintain product knowledge through quarterly training modules
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced startup environment
- Basic knowledge of cloud computing concepts
- Available 20-25 hours/week with weekend flexibility