Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Charlotte, NC! We're urgently seeking motivated individuals with flexible schedules to deliver exceptional customer experiences. This role offers immediate start with competitive compensation and a supportive work environment. Perfect for students, parents, or anyone seeking work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for response times and resolution rates
- Update CRM systems with detailed interaction notes
- Contribute to process improvement initiatives
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Flexible availability (evenings/weekends required)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments