Job Description
Immediate opportunity for motivated individuals in Kansas City! CityScape Solutions is urgently hiring Part-Time Customer Service Specialists to join our dynamic team. Enjoy flexible hours while delivering exceptional support to our valued clients. This is a perfect role for students, parents, or professionals seeking work-life balance.
We offer competitive pay, comprehensive training, and a supportive work environment. Join us in making a difference in our community!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and account issues efficiently
- Process orders and manage customer accounts
- Collaborate with team members to improve service quality
- Document interactions in CRM systems
- Meet performance metrics for response time and resolution
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Proficiency with Microsoft Office and CRM software
- Strong communication and problem-solving skills
- Ability to work independently and in a team
- Flexibility to work evenings and weekends
- Positive attitude and customer-first mindset
- Reliable transportation to our downtown location