Job Description
Join our dynamic team at Coastal Connect Solutions! We're urgently hiring part-time Customer Service Specialists to deliver exceptional experiences for our growing client base. This role offers flexible hours and immediate start opportunities in our vibrant Jacksonville office. Perfect for students, career-changers, or those seeking supplemental income with growth potential.
Our ideal candidates thrive in fast-paced environments and possess strong problem-solving skills. Enjoy competitive pay, comprehensive training, and a supportive team culture. Apply today and become part of Jacksonville's premier service provider!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and account issues with 95% customer satisfaction rate
- Process orders and update client records in CRM systems
- Collaborate with sales team to upsell products/services
- Document interactions and maintain accurate client databases
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Proficient with Microsoft Office Suite
- Strong typing speed (40+ WPM)
- Excellent verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Previous CRM experience preferred (Salesforce a plus)