Job Description
Join FlexiWork Solutions as a Part-Time Customer Service Specialist and enjoy the perfect blend of professional growth and work-life balance! We're seeking empathetic communicators to deliver exceptional support while maintaining flexible schedules. Our Raleigh-based team values innovation, collaboration, and employee well-being above all else. Enjoy competitive compensation, comprehensive training, and the opportunity to make meaningful connections in a dynamic environment.
Why Join Us?
• Flexible scheduling (evenings/weekends available)
• Collaborative remote/hybrid work options
• Career advancement pathways
• Comprehensive benefits package (PTO, wellness programs)
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex issues
- Proactively identify process improvement opportunities
- Contribute to team knowledge base and training materials
- Meet/exceed performance metrics for response times and satisfaction
- Participate in bi-weekly team syncs and professional development
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or support experience
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available for 20-25 hours/week with flexible scheduling
- Valid U.S. work authorization required