Job Description
Join our dynamic team at Ohio Solutions Group as a Part-Time Customer Service Specialist! We're seeking friendly and motivated individuals to deliver exceptional support to our growing client base in the Columbus area. Enjoy flexible scheduling, competitive compensation, and a supportive work environment perfect for students or professionals seeking work-life balance.
Our ideal candidate thrives in fast-paced settings, possesses excellent communication skills, and is passionate about creating positive customer experiences. This role offers 20-25 hours weekly with daytime and evening shifts available.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for our digital platform
- Document interactions and maintain accurate case records in CRM system
- Collaborate with team members to ensure consistent service quality
- Identify opportunities to improve customer experience and suggest solutions
- Meet performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; college students welcome to apply
- 6+ months of customer service or call center experience
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and multitasking abilities
- Excellent verbal and written communication skills
- Reliable high-speed internet and quiet home workspace
- Ability to work 4-5 hour shifts between 8am-8pm