Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Charlotte, NC! We're seeking energetic professionals to deliver exceptional support while maintaining flexible hours. This role offers competitive pay, growth opportunities, and a vibrant team environment. Perfect for students or professionals seeking work-life balance.
Why You'll Love Working With Us:
- Flexible scheduling including evenings and weekends
- Comprehensive paid training program
- Employee discounts on company products
- Opportunities for advancement to full-time roles
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and update customer accounts
- Collaborate with team members to ensure seamless service
- Document interactions and maintain accurate records
- Meet performance metrics for resolution times and satisfaction
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service experience preferred
- Strong verbal and written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to work independently and in team settings
- Flexible availability including weekends
- Positive attitude and problem-solving mindset
- Valid North Carolina driver's license (if required for site visits)