Job Description
Join our dynamic team at Frontier Communications as a Part-Time Customer Service Specialist in beautiful Colorado Springs! We're seeking energetic professionals to deliver exceptional customer experiences while supporting our growing telecommunications services. Enjoy flexible scheduling, competitive pay, and a supportive work environment that values your growth. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email regarding billing, service plans, and technical support
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process service changes, orders, and payments accurately
- Document all interactions in CRM systems with detailed notes
- Collaborate with technical teams to troubleshoot complex service issues
- Meet and exceed performance metrics for call quality and resolution times
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in a call center or retail environment
- Strong communication skills with clear, professional phone etiquette
- Ability to multitask in fast-paced digital and voice channels
- Basic proficiency with CRM software and Microsoft Office Suite
- Reliable transportation to our Colorado Springs location
- Availability to work evenings and weekends (20-25 hours/week)