Job Description
Urgently Hiring Part-Time Professionals in Virginia Beach, VA! Earn extra cash while making a difference! Coastal Connect Solutions is seeking dynamic Part-Time Customer Service Specialists to join our award-winning team. Flexible schedules available – perfect for students, parents, or anyone seeking supplemental income. Enjoy competitive pay, comprehensive training, and a supportive work environment. Don't miss this urgent opportunity to boost your income while building valuable career skills!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, account issues, and service requests
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training programs to enhance product knowledge
- Maintain strict confidentiality of customer information
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude with strong work ethic
- Available to work evenings/weekends (flexible shifts)