Job Description
Join Detroit's fastest-growing staffing agency and transform your evenings into extra income! We're seeking dynamic Part-Time Evening Customer Service Specialists to support our remote operations. Perfect for students, parents, or anyone seeking flexible hours with competitive pay. Enjoy the freedom of working from home while making a real impact on our clients' success.
Why Work With Us?
- Flexible evening shifts (4-10 PM EST)
- 100% remote work environment
- Weekly direct deposit payments
- Free professional development training
- Referral bonuses for top performers
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Process orders and update customer records accurately
- Collaborate with team members using CRM software
- Meet daily performance metrics (e.g., CSAT, resolution time)
- Document all interactions in compliance with company policies
- Participate in bi-weekly virtual team meetings
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office Suite
- Reliable high-speed internet connection
- Excellent verbal and written communication skills
- Ability to multitask in fast-paced environments
- Self-motivated with strong time management
- Available to work 20-30 hours weekly (evenings only)