Job Description
Join our dynamic team at Louisville Community Center and make a meaningful impact through part-time customer service excellence. We're seeking passionate individuals who thrive in fast-paced environments while delivering exceptional experiences to our diverse community members. This flexible role offers 20-25 hours weekly with competitive pay and opportunities for growth within our supportive organization.
Responsibilities
- Provide exceptional in-person and virtual customer support via phone, email, and live chat
- Manage member inquiries, registrations, and facility bookings with efficiency
- Process payments, maintain accurate records, and reconcile daily transactions
- Assist with event coordination and community outreach initiatives
- Collaborate with cross-functional teams to enhance service delivery
- Train on CRM systems and maintain up-to-date knowledge of programs
Qualifications
- High school diploma or equivalent; customer service certification preferred
- Minimum 1 year experience in customer-facing role or retail environment
- Proficient in Microsoft Office Suite and basic POS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in busy community setting with professionalism
- Flexible availability including evenings and weekends
- Valid driver's license and reliable transportation