Job Description
Join our dynamic team at Omaha Community Services and make a meaningful impact during your evening hours! We're seeking a dedicated Evening Part-Time Customer Service Specialist to deliver exceptional support to our diverse client base. This flexible role offers a perfect work-life balance with weekday evening shifts (4:00 PM - 8:00 PM) and weekend availability. Enjoy a supportive environment where your contributions directly enhance community well-being while building valuable professional skills.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Manage client inquiries and resolve issues efficiently with empathy and professionalism
- Process transactions accurately using our proprietary CRM system
- Assist with event coordination and administrative tasks during evening hours
- Collaborate with day-team staff to ensure seamless service continuity
- Maintain detailed client records and documentation
- Support community outreach initiatives during evening events
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or related experience
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work independently with minimal supervision
- Flexibility to cover weekends and holidays as needed
- Valid Nebraska driver's license (for occasional off-site duties)
- Passion for community service and helping others