Job Description
Join our dynamic team in Louisville immediately! We're urgently seeking a motivated Part-Time Customer Service Specialist to deliver exceptional client experiences. Enjoy a flexible schedule (20-25 hours/week) with day/evening/weekend options. Perfect for students, parents, or professionals seeking work-life balance. Competitive pay, comprehensive training, and a supportive environment await. Apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to process improvement initiatives
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Proficient with MS Office and CRM software
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities
- Positive attitude and team player mindset