Job Description
Join our dynamic team at Charlotte Solutions Group as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional experiences while launching their careers in a supportive environment. Enjoy flexible scheduling, comprehensive training, and opportunities for growth within our rapidly expanding organization.
As a key member of our customer experience team, you'll be the face of our brand, resolving inquiries with professionalism and empathy. Our ideal candidate thrives in fast-paced settings and values teamwork, making this perfect for students or career-changers seeking entry-level experience in Charlotte's vibrant business district.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Participate in weekly training sessions and team meetings
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company policies and quality standards
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office Suite
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Availability to work evenings and weekends (20-25 hrs/week)
- Previous retail or service experience preferred but not required