Job Description
Join our dynamic team at SwiftServe Solutions as a Part-Time Customer Service Specialist! We're urgently seeking motivated individuals to deliver exceptional client experiences in our fast-paced Oklahoma City headquarters. This role offers flexible scheduling (20-25 hours/week) with competitive pay and immediate start dates. If you're passionate about problem-solving and thrive in collaborative environments, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain detailed knowledge of product/service offerings
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Valid US work authorization