Job Description
Join our dynamic team at Jacksonville Community Services and make an immediate impact in our community! We're urgently seeking passionate Part-Time Customer Service Specialists to deliver exceptional support to our clients. This flexible role offers competitive compensation, a supportive work environment, and the opportunity to grow professionally while serving Jacksonville residents. Immediate start available!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently while maintaining high satisfaction standards
- Process registrations and manage client databases with accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document all interactions and maintain detailed case notes
- Support community outreach initiatives and promotional events
- Adhere to all company policies and regulatory requirements
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or related experience
- Exceptional communication and conflict resolution skills
- Proficient in Microsoft Office Suite and CRM systems
- Ability to work flexible hours including weekends
- Strong problem-solving abilities and attention to detail
- Valid Florida driver's license (for occasional off-site duties)