Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Fort Worth! Join our award-winning team and deliver exceptional experiences to our growing client base. This urgent hiring opportunity offers flexible scheduling and competitive compensation in a fast-paced retail environment. Perfect for students, professionals seeking work-life balance, or career changers looking to break into customer service.
We provide comprehensive training, career advancement opportunities, and a supportive team culture. If you're passionate about problem-solving and thrive in customer-facing roles, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues and process returns/exchanges efficiently
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with sales and support teams to ensure seamless customer experiences
- Meet daily performance metrics for call handling and customer satisfaction
- Identify upsell opportunities and promote new products/services
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or retail experience
- Proficient with Microsoft Office Suite and CRM software
- Excellent communication skills and active listening abilities
- Strong problem-solving and conflict resolution capabilities
- Ability to work flexible hours including evenings and weekends
- Positive attitude with high energy and resilience under pressure
- Bilingual (English/Spanish) candidates strongly encouraged to apply