Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Denver! Join our innovative team at Peak Solutions Inc., where we empower professionals through cutting-edge technology solutions. We're seeking a passionate individual to deliver exceptional client experiences while supporting our growing portfolio of tech products.
This role offers flexible scheduling (20-25 hours/week) with competitive pay and the opportunity to work in a collaborative, fast-paced environment. Perfect for students, career changers, or those seeking supplemental income with growth potential.
Responsibilities
- Manage inbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve technical issues and product concerns efficiently using CRM systems
- Process orders, returns, and service requests while maintaining detailed documentation
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Contribute to process improvements and customer satisfaction initiatives
- Maintain accurate records in Salesforce and internal tracking systems
Qualifications
- Minimum 1 year customer service or technical support experience
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with ability to explain technical concepts clearly
- Strong problem-solving abilities and attention to detail
- Ability to work independently in a remote/hybrid environment
- Availability for evening/weekend shifts (including Saturdays)
- Valid US work authorization and reliable internet connection