Job Description
Join our dynamic team at Omaha Connect Solutions where your skills make an immediate impact! We're seeking energetic Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. This flexible role offers competitive pay, on-the-job training, and the opportunity to grow with a forward-thinking company. Immediate hire available for qualified candidates ready to start within 48 hours.
Our ideal candidates thrive in fast-paced environments and possess a passion for problem-solving. Enjoy a supportive workplace culture with modern amenities and convenient downtown Omaha location. Part-time schedule includes evenings and weekends with 20-25 hours/week.
Benefits include: Paid training, employee discounts, flexible scheduling, and advancement opportunities for high performers.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Process orders, returns, and exchanges following company protocols
- Collaborate with team members to ensure seamless customer handoffs
- Document interactions accurately in customer relationship management tools
- Identify opportunities for process improvements and customer experience enhancements
- Participate in bi-weekly team training sessions to stay updated on products
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in call center or retail setting
- Exceptional verbal and written communication skills
- Proficient with Microsoft Office Suite and CRM software (training provided)
- Ability to multitask and prioritize in high-volume environments
- Strong problem-solving skills with attention to detail
- Available to work evenings (4:00 PM - 9:00 PM) and weekends
- Must pass background check and drug screening