Job Description
Join our dynamic team at Urban Solutions Group as an immediate hire Customer Service Specialist! We're seeking a friendly, tech-savvy professional to deliver exceptional support to our diverse clientele in the Bay Area. This flexible part-time role offers competitive pay and the opportunity to make a real impact in your community.
Why You'll Love Working With Us:
- Competitive hourly rate with weekly pay
- Flexible scheduling (20-25 hours/week)
- Comprehensive training provided
- Collaborative, supportive team environment
- Parking reimbursement and commuter benefits
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently
- Process transactions and update customer records accurately
- Collaborate with team to improve service workflows
- Maintain detailed documentation of customer interactions
- Identify opportunities for process improvements
- Support marketing initiatives during peak hours
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong written and verbal communication skills
- Proficiency with CRM systems (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Basic data entry skills (40+ WPM)
- Positive attitude and problem-solving mindset
- Immediate availability required