Job Description
Join our dynamic team at Express Solutions LLC as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional client experiences in our fast-paced Louisville office. This immediate hire position offers flexible scheduling and competitive compensation. Perfect for students, career changers, or those seeking supplemental income. No prior experience required – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and exchanges accurately
- Maintain detailed customer records in CRM systems
- Collaborate with sales team to resolve complex issues
- Identify opportunities for upselling and cross-selling
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Customer service mindset with patience and empathy
- Flexible availability including weekends and evenings