Job Description
Join our dynamic team at Coastal Connect Solutions as a Part-Time Customer Service Specialist. We're seeking energetic individuals to deliver exceptional support to our growing client base in Long Beach. This immediate hire opportunity offers flexible scheduling and competitive compensation for motivated professionals who thrive in fast-paced environments. Enjoy a collaborative workplace culture focused on growth and customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat within 15-minute SLA
- Resolve product/service issues using CRM system and internal knowledge base
- Process orders, returns, and exchanges with 99% accuracy
- Collaborate with sales team to upsell relevant products/services
- Maintain detailed customer interaction records in Salesforce
- Participate in weekly training sessions to stay updated on company offerings
- Meet daily performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in B2C environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting with minimal supervision
- Strong problem-solving abilities with creative thinking
- Available to work evenings/weekends (including Sundays)
- Positive attitude and commitment to customer-centric approach