Job Description
Join our dynamic team at MetroConnect Solutions as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic professionals to deliver exceptional support to our Boston-based clients. This is a perfect opportunity for flexible scheduling with competitive compensation and rapid onboarding. If you're passionate about problem-solving and thrive in fast-paced environments, apply today to start your career journey with us!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Meet key performance metrics (CSAT, resolution time)
Qualifications
- 1+ years customer service experience in fast-paced environments
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask and prioritize tasks effectively
- High school diploma or equivalent (college degree a plus)
- Available to work flexible shifts including weekends
- Boston residency preferred