Job Description
Join TechHub Solutions as a Part-Time Customer Service Specialist and become the face of innovation in Raleigh's thriving tech scene! We're seeking energetic individuals to deliver exceptional support while enjoying flexible scheduling and a dynamic work environment. Perfect for students, career-changers, or those seeking work-life balance. Benefit from competitive pay, professional development opportunities, and a culture that values your contributions.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Manage CRM systems to document interactions and track resolutions
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Maintain detailed records of customer interactions
- Support sales team with product information and lead generation
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 6+ months customer service experience
- Proficiency with Zendesk, Salesforce, or similar platforms
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Available to work evenings/weekends (20-25 hours/week)