Job Description
Join Heartland Retail Solutions as a Part-Time Customer Service Specialist and become the heart of our client's success in Omaha's thriving retail sector. We're seeking energetic professionals who thrive in dynamic environments and are passionate about creating exceptional customer experiences. This flexible 20-25 hour/week role offers competitive pay, growth opportunities, and a supportive team culture. Perfect for students, career changers, or those seeking supplemental income in Omaha's bustling business district.
Responsibilities
- Deliver exceptional in-person and phone customer support for premium retail clients
- Process transactions accurately using POS systems while maintaining cash handling security
- Resolve customer inquiries with empathy and efficiency, exceeding satisfaction targets
- Assist with inventory management, visual merchandising, and store presentation
- Collaborate with team members to maintain organized and welcoming store environments
- Contribute to sales goals through product knowledge and upselling techniques
Qualifications
- Previous customer service or retail experience preferred but not required
- Strong communication skills with ability to multitask in fast-paced settings
- Basic math proficiency and comfort with technology (POS systems, tablets)
- Reliable transportation to our Farnam Street location
- Flexible availability including weekday evenings and weekend shifts
- Positive attitude and commitment to teamwork in diverse environments
- Must pass background check and drug screening as per company policy