Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Baltimore Community Solutions! We're seeking empathetic individuals to deliver exceptional support to our diverse community. This flexible role (20-25 hours/week) offers competitive pay and the opportunity to make a meaningful impact. Enjoy a modern workspace in downtown Baltimore with free parking and commuter benefits. Apply today to start your rewarding journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in bi-weekly training sessions to enhance product knowledge
- Support community outreach events on weekends (4-6 times/month)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including evenings/weekends
- Valid Maryland driver's license (required for outreach events)
- Bilingual English/Spanish speakers strongly encouraged to apply