Job Description
Join our dynamic team at Tampa Bay Support Hub as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional client experiences in our fast-paced downtown Tampa office. This immediate hire position offers flexible scheduling (20-25 hours/week) and the chance to make a real impact. Enjoy competitive compensation, free parking, and a vibrant team environment while serving our diverse client base across Florida's thriving business sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve service issues efficiently using our CRM system
- Process transactions and maintain accurate client records
- Collaborate with sales team to identify upsell opportunities
- Participate in daily team briefings and training sessions
- Meet weekly performance metrics for response time and resolution
- Support seasonal peak periods with flexible availability
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in B2B environment
- Proficient in CRM platforms (Salesforce knowledge a plus)
- Strong typing skills (40+ WPM) and MS Office expertise
- Exceptional communication and conflict resolution abilities
- Ability to work evenings/weekends as needed
- Valid Florida driver's license (for occasional client visits)
- Quick learner with tech-savvy mindset