Job Description
Immediate Hire Part-Time Opportunity in Kansas City! Join our dynamic team at Kansas City Solutions Group as a Customer Service Specialist. We're seeking energetic individuals to deliver exceptional client experiences in a fast-paced environment. Enjoy competitive pay, flexible scheduling, and the chance to make an immediate impact. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Process orders and maintain accurate client records
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response time and customer satisfaction
- Contribute to continuous improvement of service protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong problem-solving and communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Valid driver's license and reliable transportation