Job Description
Join our dynamic team at Indianapolis Community Services as a Part-Time Customer Service Specialist! We're seeking energetic, customer-focused individuals to fill immediate openings in our downtown Indianapolis office. Perfect for students, career changers, or those seeking flexible work with quick start dates. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference.
What We Offer:
- Immediate start date – no waiting!
- Competitive hourly pay ($14-$18)
- Flexible scheduling (20-30 hrs/week)
- Comprehensive paid training
- Opportunities for advancement
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve customer concerns efficiently using established protocols
- Process transactions and maintain accurate records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Contribute to process improvements and customer feedback initiatives
- Adhere to all company policies and confidentiality guidelines
- Represent the company brand positively in all interactions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with MS Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-first mindset
- Reliable transportation to downtown location
- No prior experience required – training provided!
- Availability to work weekends and occasional evenings