Job Description
Join Coastal Connect Solutions and become a vital part of our dynamic team! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base in Virginia Beach. This flexible position offers competitive compensation, training opportunities, and a supportive work environment where your contributions are valued.
As a key member of our client experience team, you'll handle inquiries, resolve issues, and ensure satisfaction through every interaction. Perfect for students, professionals seeking flexibility, or those looking to grow their customer service career. Apply today to join our innovative company committed to excellence!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM system and maintain case records
- Collaborate with technical teams to resolve complex customer escalations
- Identify opportunities to improve customer experience and satisfaction
- Meet performance metrics for response time and resolution rate
- Assist with training new team members on processes and tools
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce or Zendesk a plus)
- Exceptional verbal/written communication and problem-solving skills
- Ability to multitask and prioritize in a dynamic setting
- Availability to work evenings, weekends, and holidays as needed
- Positive attitude with strong attention to detail