Job Description
Join our dynamic team at TechFlow Solutions as a Part-Time Customer Service Specialist in Raleigh! We're seeking energetic professionals to deliver exceptional support to our growing client base. This flexible role offers competitive pay, remote options, and opportunities for advancement. Perfect for students, career changers, or those seeking work-life balance.
Our modern office features collaborative spaces, free parking, and a supportive culture focused on growth. Enjoy training, flexible scheduling, and the chance to work with cutting-edge technology. Apply now to become part of Raleigh's thriving tech community!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues using ticketing systems and knowledge bases
- Collaborate with cross-functional teams to improve service delivery
- Maintain accurate customer records in CRM platforms
- Identify upsell opportunities and promote company services
- Participate in weekly team training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or tech support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and multitasking abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Available 20-25 hours/week including evenings and weekends
- Basic technical troubleshooting knowledge