Job Description
Join FlexiCare Solutions as a Part-Time Customer Service Specialist and enjoy the perfect work-life balance with our flexible scheduling options. We're seeking empathetic professionals to deliver exceptional support to our diverse client base. This role offers remote-friendly options and competitive compensation while making a meaningful impact in our community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service-related issues efficiently
- Update and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to enhance service quality
- Meet or exceed key performance metrics for customer satisfaction
- Document interactions and follow up on unresolved cases
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Strong verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Problem-solving mindset with attention to detail