Job Description
Join FlexiCare Solutions as a Part-Time Customer Service Specialist in sunny San Diego! We're urgently seeking energetic professionals with flexible schedules to deliver exceptional client experiences. This role offers the perfect work-life balance with evening and weekend shifts, ideal for students, parents, or career changers. Enjoy competitive pay, comprehensive training, and a supportive team environment. Apply today to start your flexible career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, scheduling, and service-related issues
- Update customer records in CRM systems with precision
- Collaborate with cross-functional teams for complex resolutions
- Maintain detailed documentation of all interactions
- Proactively identify opportunities for service improvements
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to thrive in fast-paced, dynamic environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation and weekend availability required