Job Description
Join our award-winning team as an Evening Part-Time Customer Service Specialist in Dallas, TX! We're seeking energetic professionals to deliver exceptional support during flexible evening hours. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Perfect for students, parents, or anyone seeking work-life balance. Hiring immediately for evening shifts!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using our CRM platform
- Collaborate with cross-functional teams to escalate complex cases
- Maintain accurate customer records and documentation
- Meet performance metrics including call quality and resolution rates
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service or call center experience
- Strong problem-solving and multitasking abilities
- Availability for evening shifts (3:00 PM - 11:00 PM)
- Proficient with Microsoft Office and CRM software
- Excellent communication skills in English
- Flexible schedule with weekend availability