Job Description
Join Sunshine Solutions Inc., a leading tech innovator in Orlando, as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support while enjoying a flexible schedule that fits your life. Perfect for students, parents, or career changers seeking work-life balance. Hiring immediately for 20-30 hours/week with competitive pay and remote-friendly options. Grow your career while making a tangible impact in Florida's thriving tech scene!
Responsibilities
- Provide exceptional customer support via phone, email, and chat for our SaaS platform
- Resolve technical inquiries and troubleshoot software issues efficiently
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Identify opportunities to improve customer experience and workflows
- Train on new products and updates to maintain knowledge excellence
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficient in Microsoft Office and CRM software (Salesforce a plus)
- Strong problem-solving skills and ability to multitask
- Excellent written and verbal communication abilities
- Self-motivated with strong time management skills
- Available to work evenings/weekends as needed