Job Description
Join our dynamic team at Miami Solutions Group as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals with flexible schedules to deliver exceptional client experiences. Perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, training, and a supportive environment in the heart of Miami.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Update customer records in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet daily performance metrics (response time, resolution rate)
- Document interactions and escalations following company protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency in Zendesk/Salesforce systems
- Strong written and verbal communication skills
- Ability to work evenings/weekends (flexible schedule)
- Spanish bilingual a major plus
- Basic knowledge of Microsoft Office Suite