Job Description
Join our dynamic team at Innovate Solutions Group as a Part-Time Customer Service Specialist in Oklahoma City! We're seeking a passionate individual to deliver exceptional experiences while enjoying flexible scheduling. Perfect for students, parents, or anyone seeking work-life balance. Our collaborative environment offers growth opportunities and competitive benefits.
Why You'll Love Working With Us: Modern workspace, comprehensive training, and a culture that values innovation and work-life harmony. Enjoy weekday shifts with no weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues using CRM tools and knowledge base resources
- Process orders, returns, and account modifications with precision
- Collaborate with cross-functional teams to resolve complex customer concerns
- Document interactions accurately in our customer relationship management system
- Identify upsell opportunities and promote additional services appropriately
- Maintain customer satisfaction metrics above 95%
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in a fast-paced environment
- Proficient with Microsoft Office Suite and CRM software
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively while maintaining attention to detail
- Reliable transportation and punctual attendance
- Positive attitude and problem-solving mindset
- Basic data entry skills with 40+ WPM typing speed