Job Description
Join our dynamic team at Fresno Community Solutions as a Part-Time Customer Service Specialist! We're seeking empathetic individuals to deliver exceptional support to our diverse clientele. This flexible 20-25 hour/week role offers competitive pay, growth opportunities, and the chance to make a real impact in your community. Perfect for students, parents, or career-changers seeking work-life balance.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Process transactions accurately using POS systems
- Maintain organized client records and documentation
- Collaborate with team members to resolve complex issues
- Contribute to process improvement initiatives
- Support community outreach events on weekends
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Basic math and cash handling skills
- Valid California driver's license (for occasional errands)