Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Premier Support Services in Wichita, KS! We're seeking energetic individuals to deliver exceptional service while enjoying flexible schedules and weekly paychecks. This role is perfect for students, parents, or anyone seeking work-life balance without sacrificing earning potential. Our supportive environment offers comprehensive training and opportunities for growth within our rapidly expanding organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, product, and service issues efficiently
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet weekly performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged)
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Wichita office