Job Description
Join our dynamic team at Charlotte Connect Solutions as a Part-Time Customer Service Specialist! We're seeking friendly, detail-oriented individuals to deliver exceptional support to our growing client base. Enjoy flexible scheduling with guaranteed weekly pay, comprehensive training, and a supportive work environment in the heart of Charlotte. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and technical issues efficiently using CRM systems
- Document interactions accurately in customer databases
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Maintain positive customer relationships throughout interactions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Reliable internet access for remote work components
- Flexible availability including evenings and weekends
- Positive attitude with problem-solving mindset