Job Description
Join Atlanta Connect Solutions as a Part-Time Customer Service Specialist and enjoy the flexibility of weekly pay! We're seeking energetic professionals to deliver exceptional support to our growing client base in the heart of Atlanta. This role offers a perfect blend of remote and in-office work with consistent weekly paychecks, making it ideal for students, freelancers, or anyone seeking supplemental income.
Our team thrives on collaboration and innovation, offering a supportive environment where your contributions are valued immediately. With competitive hourly rates and a commitment to work-life balance, this position is designed for those who want to make an impact without sacrificing personal time.
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Update CRM records and maintain accurate documentation
- Collaborate with team to improve service processes
- Meet weekly performance metrics for resolution times
- Participate in bi-weekly training sessions
- Support weekend coverage on rotating schedule
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient with Zendesk and Microsoft Office Suite
- Strong typing skills (45+ WPM)
- Available to work 20-25 hours weekly
- Excellent verbal communication skills
- Ability to pass background check
- Reliable transportation to Buckhead location