Job Description
Join Albuquerque Community Solutions as a Part-Time Customer Service Specialist and enjoy the flexibility of weekly pay! We're seeking energetic individuals to deliver exceptional support to our diverse client base. This role offers consistent hours, competitive compensation, and the opportunity to make a direct impact in our community. Perfect for students, parents, or anyone seeking supplemental income with reliable scheduling.
Our team thrives on collaboration and innovation. You'll gain valuable experience in communication, problem-solving, and customer relationship management—all while contributing to meaningful projects that enhance Albuquerque's quality of life. We provide comprehensive training and a supportive environment designed to help you succeed.
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions, payments, and account updates accurately using our CRM system
- Resolve customer concerns efficiently by identifying root causes and implementing solutions
- Collaborate with team members to maintain seamless service operations
- Document interactions and maintain detailed records in compliance with company policies
- Support community outreach initiatives and promote local programs
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or retail experience
- Strong verbal and written communication skills in English
- Proficiency with basic office software (MS Office Suite)
- Availability to work flexible shifts including weekends and evenings
- Ability to stand for extended periods and lift up to 25 lbs
- Valid New Mexico driver's license (for occasional local errands)