Job Description
Join our dynamic team at Peak Performance Solutions as we urgently seek a Part-Time Customer Service Specialist to deliver exceptional client experiences. This role offers flexible hours and immediate start for motivated individuals passionate about problem-solving and relationship building. You'll be the frontline ambassador ensuring every interaction exceeds expectations while supporting our growing Wichita operations.
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with professionalism
- Resolve customer concerns using empathetic communication and solution-oriented approaches
- Update and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to strict compliance and data security protocols
- Participate in ongoing training to refine service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask effectively while maintaining attention to detail
- Strong problem-solving abilities with a positive attitude
- Flexibility to work evenings/weekends as needed
- Valid Kansas driver's license for occasional off-site meetings