Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist at our Seattle headquarters! Join our award-winning team in providing exceptional client experiences while supporting our growing tech solutions portfolio. This urgent hiring opportunity offers competitive compensation, flexible scheduling (20-25 hours/week), and a collaborative work environment. Perfect for students, career changers, or professionals seeking work-life balance. Apply today and start making an impact!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, troubleshoot technical issues, and resolve escalations within SLA
- Update CRM systems and maintain accurate client documentation
- Collaborate with sales and technical teams to deliver seamless solutions
- Identify upsell opportunities and contribute to quarterly revenue goals
- Participate in weekly training sessions to master product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-paced environment
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills and emotional intelligence
- Ability to multitask and prioritize competing deadlines
- Available to work evenings/weekends (including Saturdays)
- Must pass background check and drug screening