Job Description
Urgent Hiring Opportunity in San Jose! Join our dynamic team at NexusConnect Solutions as a Part-Time Customer Service Specialist. We're seeking energetic individuals to provide exceptional support to our growing client base. This flexible role offers competitive pay and the chance to work with industry leaders in a collaborative environment. Perfect for students or professionals seeking supplemental income with immediate start dates.
Why You'll Love Working With Us: • Flexible scheduling (evenings/weekends available) • Comprehensive training program • Opportunity for advancement • Modern downtown San Jose location • Supportive team culture • Paid training period
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues and product-related questions efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with tech team to escalate complex issues
- Meet/exceed customer satisfaction targets (95%+ CSAT)
- Process orders and returns while maintaining inventory awareness
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or tech support experience
- Proficient in CRM systems (Salesforce experience a plus)
- Exceptional problem-solving and communication skills
- Ability to work flexible hours (including weekends)
- Basic technical troubleshooting knowledge
- Spanish bilingualism strongly preferred
- Available for immediate onboarding (within 5 days)