Job Description
Join our dynamic team at Omaha Connect Solutions! We're urgently hiring passionate individuals for our part-time Customer Service Specialist role. This is your chance to make an immediate impact while gaining valuable experience in a supportive, fast-paced environment. Enjoy flexible scheduling and competitive pay in Omaha's thriving business district.
Responsibilities
- Handle high-volume inbound/outbound customer calls with exceptional professionalism
- Resolve product inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including call quality and resolution rates
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- Minimum 6 months customer service or call center experience
- Proficient in Microsoft Office Suite and CRM software (Salesforce preferred)
- Strong problem-solving abilities with attention to detail
- Excellent verbal/written communication skills in English
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings/weekends (20-30 hours/week)
- High school diploma or equivalent required