Job Description
Join our dynamic team at Nexus Solutions Group as we expand our Chicago operations! We're urgently seeking energetic Part-Time Customer Service Specialists to deliver exceptional client experiences in a fast-paced tech environment. This role offers flexible scheduling, competitive compensation, and immediate start opportunities. Perfect for students, career changers, or professionals seeking supplemental income. Enjoy a modern downtown workspace with comprehensive training and growth potential.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot software problems efficiently
- Document interactions using CRM systems while maintaining 100% data accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Proactively identify upsell opportunities and promote premium services
- Maintain strict compliance with company security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in tech or retail
- Proficiency in Microsoft Office and CRM platforms (Salesforce a plus)
- Exceptional problem-solving and communication skills
- Ability to work flexible shifts including evenings and weekends
- Strong attention to detail and multitasking ability
- Valid work authorization and reliable transportation