Job Description
Join Nexus Solutions as a Part-Time Customer Service Specialist and become the voice of our innovative tech brand! We're seeking energetic communicators to deliver exceptional support while enjoying a flexible schedule in our vibrant downtown Austin office. This role offers competitive pay, growth opportunities, and the chance to work alongside industry professionals.
At Nexus Solutions, we value work-life balance and recognize your contributions with comprehensive benefits including tuition assistance and health stipends. Perfect for students, parents, or career changers seeking meaningful part-time work.
Responsibilities
- Handle 25-30 customer inquiries daily via phone, email, and chat
- Resolve technical issues and product concerns using CRM tools
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Participate in weekly training sessions on new products
- Maintain 95% customer satisfaction score
- Support weekend rotational shifts (1-2 weekends/month)
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6 months+ customer service or call center experience
- Proficient with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible hours including evenings/weekends
- Basic troubleshooting knowledge for consumer electronics
- Must pass background check and drug screening