Job Description
Join Tampa Bay Connect's dynamic team as a Part-Time Customer Service Specialist! We're seeking energetic individuals to provide exceptional support to our growing client base. This immediate hire position offers flexible hours and the chance to make a real impact in Tampa's thriving business community. Enjoy competitive pay, a supportive work environment, and opportunities for growth. If you're ready to start immediately and deliver outstanding service, we want to hear from you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer concerns using established protocols and escalation procedures
- Update and maintain accurate client records in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Process transactions and assist with account management tasks
- Contribute to continuous improvement of service processes
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to multitask and prioritize effectively
- Positive attitude with problem-solving aptitude
- Available to work evenings and weekends as needed